I love Zappos. For a company built on treating their customers right, even they go above and beyond the call of duty. Let me tell you about my experience.
Last week I ordered a couple of pairs of new shoes in advance of the Labor Day weekend. I ordered them on Monday, hoping that I would have them by the time the weekend rolled around and I was leaving NYC for the weekend.
That afternoon, I received a surprise email. Here’s what I saw:
I was happy.
Then I received notice that Tuesday morning that my shoes had shipped and that they would be delivered by 3pm! Under 24 hours free shipping? Perfect.
I tweeted about it:
Then, things got awesome.
I received this tweet back:
Next thing I know, I receive this tweet:
Sweet! So I tweeted back:
And then received:
That’s not all!
Yesterday, I arrived at work to see a package laying on my desk. Here’s what it was:
That’s right, not only did Zappos get me my stuff in under 24 hours and upgrade me to VIP for free, they also a week later sent me a free copy of Tony Hsieh’s book to read. I had been planning to order it that day as well!
Thanks Zappos. You guys do social media and customer service right.